1.0 Delivery

We aim to deliver all stocked orders to the above destinations in the times shown above from time of dispatch Monday to Fridays: *Free delivery for orders over £99.00 UK Mainland Only (Zone A & B)

 

Scottish Highlands and Islands, Channel Islands, N Ireland, Isles of Scilly, Isle of Man, will be quoted as above. (The shipping quote is based on consignments not exceeding 10kg. Goods can take longer to dispatch depending on stock and take up to 5-10 working days from time of completion of order.) We reserve the right to inform you of revised carriage charges where applicable.
Goods that are available for dispatch will be delivered within 7 working days of receipt of order.
If goods that are out of stock, then they will be ordered from our suppliers and delivered to you approximately in 5 to 10 working days. PLEASE NOTE that delivery times may vary depending on whether the products that are ordered come from International suppliers and if they are special order items and then in which case can take 6-8 weeks from placing the order.
In the unlikely event of goods taking longer than 6-8 weeks, you will be contacted by a customer service representative who will give you an option for the order to be cancelled if the lead time is unsuitable without penalty to the consumer.
We will deliver the goods only to the Billing address of where the credit, debit card or PayPal confirmed address is registered to. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence).
Delivery charges vary according to the type of goods ordered and cannot be refunded unless it falls into sections 10.0 of our Terms & Conditions.
Any surcharges are non refundable in the event of goods being cancelled after receiving such goods e.g. Saturday deliveries, AM, Before 9am or before 10am specified delivery options etc.
Parcelforce AM Delivery 8am - 12pm £16.99 Monday - Friday from when goods are ready to dispatch. Available to UK Mainland Zone A ONLY
Parcelforce 10 Delivery before 10am £19.99 Monday - Friday from when goods are ready to dispatch. Available to UK Mainland Zone A ONLY
Parcelforce 9 Delivery before 9am £23.99 Monday - Friday from when goods are ready to dispatch. Available to UK Mainland Zone A ONLY

Collect In-store

 

With all Arrow Electrical products on our website we provide a collect instore option at the checkout for those that wish to order and pay online for their goods and collect at one of our 4 London branches. If you choose this option you will be contacted by email or phone to arrange a time and day for your order to be ready for collection at your chosen branch. Please allow at least one working day for all stocked items, as some products may not be stocked at the chosen branch and we must internally transfer your goods and allow for processing before your goods can be collected. If your item is not in stock, we will order your goods from the relevant supplier and then notify you of its estimated arrival to your chosen branch. Please note this time can vary from supplier to supplier and it can take 14-28 working days depending on supplier.

All goods can be collected during normal working hours from the chosen branch, please see our branch opening times for more details.

 
Please remember you can also track your order by logging into your account at any
time.

PLEASE NOTE WE DO NOT SHIP TO DESTINATIONS OUTSIDE OF UK

 

2.0 Returns Policy

 

2.1 Under the Distance Selling Regulations you have the legal right to cancel your order within (7) seven working days the day after the receipt of your goods (with the exception of any Bespoke made to order items or SPECIAL ORDER non-stocked items).

To return goods for any reason please email customers services or write in at the address shown in section 8.0, a telephone call will not be accepted as a notice of cancellation. Please tell us reason relating to the purpose of the return.
Goods returned without an email or written notification will not be accepted.
The fitting cannot have been installed or modified in any way.
It must be returned in original condition and packaging, complete with lamps and any other parts supplied & manuals for a complete refund or exchange (re-shipping charges apply).
Arrow Electrical will not refund products which have been printed, customised, express delivery options, ANY return postage.
Arrow Electrical will not be held responsible for goods damaged or lost in the post while in transit to us. Your statutory rights are not affected.

2.2 Goods must be returned at customers own cost. NOTE: It is always best to send your Parcel back in a manner that is trackable (e.g. Royal Mail Special Delivery). We cannot be held responsible for

 

non-receipt of returns that cannot be tracked.

 

2.3 If goods have been received damaged we will arrange a collection and any replacements of the damaged goods at our expense; however Arrow Electrical will not be liable for any other losses caused by this inconvenience including any Electricians fees. Any collections arranged by Arrow Electrical will be made during normal working days between the hours of 9am-6pm     

2.4 Refunds will only be made to the original payment card on receipt of a copy of the original sales receipt.

2.5 We have the right to refuse refunds for the failure to meet the above criteria

2.6 If you decide to cancel and return the goods within these time limits, your payment will be refunded within 30 days.

2.7 In the event you are not able to return the products as detailed above, a collection can be arranged for you, however the courier collection charge of £29.99 will be deducted from the refund this will be a unspecified time and date which you will be required to wait the whole day for collection.